Technical support
Monitoring, CMS and module updates, backups and security.
Website support
maintenance and improvement of websites across Kazakhstan
We take on website support: we update, improve, protect and monitor everything so it keeps working. It also works for websites built by another studio.
What support includes:
Website improvements
New sections, features, forms and integrations for your tasks.
Website maintenance
Monthly hours package: content, edits, small improvements and advice.
Website speed-up
Load speed and Core Web Vitals optimisation.
Bug fixing
We fix bugs, broken forms and errors after updates.
Migration and hosting
Move to new hosting without downtime, SSL and mail.
- We take on the whole job, from idea to launch, and never say “that’s not our area”
- We talk in plain language
- We meet deadlines and put them in the contract
- We answer for the result: the project has to work for your business, not just exist
How we work
Website audit
We check the code, CMS, hosting and security
Contract and SLA
We fix response times and the hours package
Work on tasks
You send tasks in Telegram or a tracker
Report
Every month: what was done and how many hours it took
Projects
All projects
A platform for automated parsing
Website support pricing
- Technical support
- Timeline: monthly
- Price: from 80 000 ₸ / month
- Maintenance, 10 hours
- Timeline: monthly
- Price: from 150 000 ₸ / month
- One-off improvement
- Timeline: by task
- Price: from 20 000 ₸ / hour
- Website speed-up
- Timeline: 5-10 days
- Price: from 150 000 ₸
- Move to new hosting
- Timeline: 2-5 days
- Price: from 80 000 ₸
We pick the package after the audit and set response times and the hourly rate in the contract.
Platforms we support
Common questions
How much does website support cost?
From 80 000 ₸ per month for basic support or from 20 000 ₸ per hour for one-off improvements. We match the package to the amount of work.
Will you take a website built by another studio?
Yes. First we check the code, CMS, hosting and security, then we agree the package and support terms.
How quickly do you respond?
To critical errors, within 2 hours. Response times for other tasks are set in the contract.
What if the package hours run out?
We warn you in advance and either agree extra hours at the contract rate or move tasks to the next month.
Do you improve WordPress websites?
Yes. We update and improve WordPress websites, connect forms and integrations, and fix errors after updates.
Website technical support in Almaty
Technical support and maintenance of websites, improvements and setup in Almaty, Astana and across Kazakhstan. A website support team with clear response times.
Prices for technical support and improvements are set in the contract: you know the hourly rate and package contents in advance.
